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Privacy Policy

Last Updated: July 2025

At Soendaram Spa & Wellness, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website, book our services, or visit our spa. By using our website or engaging with us via email, phone, WhatsApp, or in person, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Full name
Email address
Phone number
Booking information
Wellness preferences (e.g. massage types, allergies, sensitivities)
Payment details (processed via secure third-party platforms)

b. Technical Information

IP address
Browser type and device information
Pages visited and time spent
Location data (if allowed)
Cookies and tracking data (for analytics, personalization, and performance)

c. Other Voluntary Information

Preferences shared through forms or conversations
Feedback, reviews, and survey responses
Social media interactions (e.g. tags, comments, messages

2.How We Collect Information

We collect personal information through the following methods:

Directly from you – when you book a treatment, complete a form, contact us, or subscribe to our newsletter.
During your visit – preferences, feedback, and special requests shared with our staff.
Via our website – through cookies, contact forms, or online booking tools.
From third parties – such as booking platforms, loyalty programs, or social media if you interact with us there.

3. How We Use Your Information

We use your information to:

Process bookings and respond to inquiries
Customize your spa experience
Send confirmations, reminders, or promotional messages (with your consent)
Improve our services and website performance
Comply with health, safety, or legal requirements

4. Sharing Your Data

We do not sell your personal information. We may share your data with:

Trusted third-party service providers (e.g. booking systems, payment processors)
Marketing and analytics tools (with your consent)
Legal or regulatory authorities, if required by law

All third-party providers are required to uphold data protection standards.

5. Your Privacy Choices

You have the right to:

Access or update your personal data
Withdraw consent to marketing communications
Request deletion of your information
Limit data shared with third parties

To make a request, please email us at reservation@mahaprana.id

6. Data Security?

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure. If you believe your interaction with us may be compromised, please contact us immediately.

7. Retention Period

We retain your personal information only as long as necessary to fulfill the purposes listed above or as required by applicable law.

8. Links to Other Sites

Our website may contain links to third-party websites (e.g. Instagram, WhatsApp). We are not responsible for the privacy practices or content of those websites. Please review their policies before sharing any personal information.

9. International Visitors

By using our website, you consent to the processing and transfer of your information to countries outside your own, including those with different data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Soendaram Spa & Wellness
Email: reservation@mahaprana.id
Website: https://soendaram.com